CyberAdvisor Help & FAQ
Wysetek Systems Technologists | Last updated: April 2026
Welcome to CyberAdvisor — Wysetek's AI-powered cybersecurity advisor. This page explains how to get the most out of your conversation, what topics CyberAdvisor can help with, and answers to the most common questions.
What is CyberAdvisor?
CyberAdvisor is an AI-powered virtual advisor available 24×7 on the Wysetek website. It is designed to help IT professionals, security managers, and business decision-makers explore Wysetek's cybersecurity services and technology solutions — at any time, without waiting for a sales call.
CyberAdvisor can explain Wysetek's Managed Security Services (MSSP), describe cybersecurity products from our technology partners, help you identify which Wysetek team is best placed to assist you, and connect you with a specialist when you're ready.
Please note: CyberAdvisor is an informational assistant. It provides guidance based on Wysetek's current services and product portfolio. For a formal assessment, proposal, or pricing discussion, please use the Connect with Wysetek button to speak directly with our team.
How to Use CyberAdvisor
1
Type your question in the text box
Describe your cybersecurity challenge or what you're looking for. For example: "We're looking for 24×7 security monitoring for our financial services firm" or "Which firewall solution do you recommend for a 300-user network?"
Describe your cybersecurity challenge or what you're looking for. For example: "We're looking for 24×7 security monitoring for our financial services firm" or "Which firewall solution do you recommend for a 300-user network?"
2
Press Enter or click "Send Message"
CyberAdvisor will respond within a few seconds. If you'd like to add a line break in your message without sending it, press Shift + Enter.
CyberAdvisor will respond within a few seconds. If you'd like to add a line break in your message without sending it, press Shift + Enter.
3
Have a conversation
CyberAdvisor remembers what you said earlier in the session. You can ask follow-up questions, request more detail on a specific service, or explore different areas of cybersecurity at your own pace.
CyberAdvisor remembers what you said earlier in the session. You can ask follow-up questions, request more detail on a specific service, or explore different areas of cybersecurity at your own pace.
4
Connect with a specialist when you're ready
When you'd like to take the next step, click the "Connect with Wysetek" button. Fill in the short form and a Wysetek specialist will get back to you — typically within one business day.
When you'd like to take the next step, click the "Connect with Wysetek" button. Fill in the short form and a Wysetek specialist will get back to you — typically within one business day.
What Can I Ask?
CyberAdvisor is most helpful when your questions relate to cybersecurity. Here are some examples of the kinds of questions it handles well:
Managed Security (MSSP)
- "What does Wysetek's SOC-as-a-Service include?"
- "Can Wysetek provide 24×7 threat monitoring?"
- "We need a vCISO — what does that involve?"
- "What is your incident response SLA?"
- "We need help with ISO 27001 compliance"
Security Products
- "Which firewall do you recommend for our size?"
- "We're evaluating EDR solutions — what do you offer?"
- "We need a WAF for our web applications"
- "What SIEM solutions does Wysetek support?"
- "Can you help us implement Zero Trust?"
Threat & Compliance
- "How does Wysetek help with ransomware protection?"
- "We had a phishing incident — what's the next step?"
- "We need VAPT for our banking application"
- "What's Wysetek's approach to SEBI compliance?"
- "Tell me about dark web monitoring"
About Wysetek
- "What certifications does Wysetek hold?"
- "How large is Wysetek's security team?"
- "Where is Wysetek's Cyber Defense Centre?"
- "Can you share a case study?"
- "What industries does Wysetek serve?"
Tips for Best Results
| ✓ Keep questions under 100 words | Focused questions get focused answers. CyberAdvisor works best when you ask one clear question at a time. A word counter below the text box helps you stay within the limit. |
| ✓ Provide context about your organisation | Mentioning your industry, size, or specific challenge helps CyberAdvisor give more relevant recommendations. For example: "We're a 200-user NBFC looking for endpoint security." |
| ✓ Ask follow-up questions | CyberAdvisor remembers the conversation. If the first answer is helpful but you want to go deeper, just ask: "Tell me more about the SOC monitoring SLAs" or "What OEM products do you offer for that?" |
| ✓ Use the sample prompts | Three example questions appear below the text box. Clicking any of them copies it into the input — a useful starting point if you're not sure what to ask first. |
| ✓ Connect when you're ready | When you're ready to take a conversation further, use the Connect with Wysetek button. The form takes under a minute to fill and routes your enquiry to the right Wysetek team. |
What CyberAdvisor Cannot Help With
CyberAdvisor is focused on cybersecurity and Wysetek's managed security services. There are a few areas it is not designed to assist with:
- IT infrastructure products — Servers, networking equipment, laptops, data centre hardware, virtualisation, data protection, and open source software solutions are handled by a separate Wysetek team. Please visit wysetek.com or use the Wysetek contact form to reach the Infrastructure Solutions team.
- Pricing and formal quotations — CyberAdvisor cannot provide pricing or formal quotes. Please use the Connect form on this page and a Wysetek representative will follow up with tailored commercial information.
- Account management and support tickets — If you are an existing Wysetek client needing support or account assistance, please contact your dedicated account manager or use the Wysetek support contact form at wysetek.com.
- General IT questions unrelated to cybersecurity — For general IT or non-security product enquiries, please visit wysetek.com or reach out via the Wysetek contact form.
- Active security incidents — If you are experiencing a live security incident, please call Wysetek directly at +91 22 49185900 or use the Wysetek contact form for urgent escalations. Do not rely on CyberAdvisor for real-time incident response.
Frequently Asked Questions
Click any question to expand the answer.
Is CyberAdvisor available 24 hours a day?
Yes. CyberAdvisor is available 24×7, including weekends and public holidays. However, when you submit the Connect form, responses from the Wysetek team are provided during business hours (Monday–Friday, 9am–6pm IST).
Is my conversation private and secure?
Yes. All communication between your browser and CyberAdvisor is encrypted using HTTPS. Your conversation is processed in real-time to generate responses and is not stored permanently on Wysetek's servers beyond your active session. Please avoid sharing sensitive credentials, confidential data, or personally identifiable information through the chat interface.
Can CyberAdvisor make mistakes?
CyberAdvisor is carefully configured with Wysetek's current services and product portfolio, but as with all AI tools, it can occasionally provide imprecise or incomplete information — especially for rapidly evolving products or very specific technical configurations. Always verify critical information with the Wysetek team before making procurement or security decisions.
Why does the Connect form ask for my work email?
Wysetek's cybersecurity and managed security services are enterprise-focused. We require a work email to ensure enquiries are routed appropriately and to prevent spam. Personal email addresses (Gmail, Yahoo, Hotmail, etc.) are not accepted through this form. If you have difficulty with this requirement, please email us directly at enquiry@wysetek.ai.
The Connect or Feedback form didn't open — what do I do?
This is usually caused by your browser's popup blocker. To fix it:
- Look for a popup blocked notification in your browser's address bar
- Click it and choose "Always allow popups from wysetek.ai"
- Refresh the page and try the button again
How long will it take to hear back after filling in the Connect form?
The Wysetek team typically responds within one business day. For urgent matters, please call us directly at +91 22 49185900 or use the Wysetek contact form.
I need help with IT infrastructure or non-security products — can CyberAdvisor assist?
CyberAdvisor covers cybersecurity and managed security services only. For IT infrastructure products such as servers, networking, data centre modernisation, virtualisation, or open source software, please visit wysetek.com or submit your enquiry via the Wysetek contact form and the Infrastructure Solutions team will assist you.
Can I start a new conversation?
Yes. Simply refresh the page to start a fresh conversation. Please note that CyberAdvisor does not store conversation history between sessions — each new page load begins a clean conversation.
Does CyberAdvisor work on mobile?
Yes. CyberAdvisor is fully responsive and works on smartphones and tablets. For the best experience on a small screen, the interface stacks the buttons vertically and hides the sample prompts to maximise the chat area.
What is the Feedback button for?
The Feedback button lets you rate your session and leave optional comments. This helps Wysetek improve the quality and accuracy of CyberAdvisor over time. Feedback is not used for sales follow-up unless you explicitly request it.
Still Need Help?
If you have a question that CyberAdvisor couldn't answer, here's how to reach the right team:
Cybersecurity Enquiries
📧 enquiry@wysetek.ai
📞 +91 22 49185900
MSSP, security products & CyberAdvisor app
Infrastructure & Other Products
🌐 wysetek.com
📋 Contact Form
Servers, networking, IT infrastructure
Privacy & Support
CyberAdvisor v4.0 | Wysetek Systems Technologists | wysetek.ai